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We ship to and Canada and United States from Canada warehouse and US warehouse. Currently, we DO NOT ship to PO BOXES or APO. (Do not ship to Alaska and Hawaii islands)
Yes, we offer free shipping for all orders.
For in-stock orders, we'll provide tracking numbers within 1-3 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is Fedex or UPS. It may take 3-12 days for your shipment to be scanned by Fedex or UPS. For the areas which are far away from G-FORCE Canada warehouse, it will take 2-3 weeks to be delivered. For any third-party shipping, we cannot provide any additional shipping information. Any delivery dates provided by G-FORCE are estimates.
For pre-orders/backorders, please refer to the shipping date on the product page.
For Canada market, which is absolutely legal.
An electric bike is legally treated the same as a normal bike. You can ride an electric assisted bike anywhere you can ride your regular bike.
Our electric bikes can set their own speed limits, so you can always set your e-bike to comply with local laws.
Put the bike in a stand for cleaning, then start with frame, chain, and derailleur. Clean and keep the bike free of grime and mud with a non-woven cleaning cloth and special cleaners. Do not use a hose or pressure washer to wash the bike.
No. The e-bike from G-FORCE is completely under Canada regulations and laws which allow you to ride it without specific license.
No. On many batteries this is preferred, however our batteries are all high-tech batteries from Samsung and have built-in mechanisms that protect the battery from overcharging.
Your bike will arrive mostly assembled. We'll also provide the tools and a comprehensive assembly video for the rest part.
We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and videos so that we can find the problem.
All G-FORCE electric bikes and scooters are covered under our supplier's 1-year all-encompassing service warranty.
Why did credit card payment fail? If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you: 1. Please switch to your other credit/debit card. 2. If you have a Paypal account, please try to pay by PayPal. 3. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal). Then you can complete your order with your credit card.